WHEN DO YOU REOPEN?
We are awaiting government approval to reopen safely. We can’t wait to welcome you back.
WHAT IS HAPPENING WITH MY MEMBERSHIP FEE?
All membership fees remain frozen. We will be in touch via email to all members before reopening with full details on your direct debit payments.
I PAID MY MEMBERSHIP UPFRONT FOR THE YEAR, WILL IT BE EXTENDED?
Yes, we’ll be extending your membership by the length of time that the club was closed.
I CANCELLED MY DIRECT DEBIT BUT WISH TO RESTART
No worries. Please email us at firstname.lastname@example.org and we can get you restarted again ready for when we reopen.
HOW DO I ACCESS THE GYM SAFELY ?
We’ve improved the safety and hygiene around entering our gyms. You will be able to gain access in our spacious entrance areas using a new contactless QR code scanning system via the New Age Fitness App. All entrance and exit areas now have hand sanitising units next to them for you to use.
IS THE GYM SAFE ?
Yes, we’re confident in our ability to minimise the risk of infection and keep our members safe. We’ll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit.
We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this.
DO YOU HAVE ADEQUATE VENTILATION IN PLACE ?
The ventilation systems in place operate to the required government guidelines and CIBSE COVID-19 Ventilation guidance.
I’M NOT READY TO RETURN, CAN I FREEZE MY MEMBERSHIP?
All memberships will remain frozen until we re-open. If you’re not ready to come back when we reopen, we can extend your freeze period for free. This can be done by emailing us at email@example.com
I’M NOT A MEMBER, HOW DO I JOIN ?
Register now to get exclusive early access to our incredible re-opening membership offer….Hurry, only limited places are available. See club pages for further details
WHAT EXTRA MEASURES WILL BE PUT IN PLACE TO KEEP MEMBERS SAFE?
As always, the safety of our members and staff is our main priority. As such, we are going above and beyond to ensure the gym is clean and sanitised for your every use by increasing our cleaning schedules to include more regular sanitisation of the gym equipment, studio equipment, all doors, handles and surfaces and regular deep cleaning of our changing facilities.
Management will be checking each area every 30 minutes to ensure that cleaning standards remain as high as possible. We reserve the right to section off certain areas of the club during the day to facilitate deep cleaning
Disinfection Procedures – We will be completing daily overnight cleans of each area using a specifically formulated germicide that is used to sanitise and deodorise all surfaces in spaces such as hospitals and clinics.
Every piece of equipment used in Group Fitness classes will be thoroughly cleaned and disinfected between each class.
Staff on the club floor will ensure used equipment is individually disinfected and we ask members to wipe down each piece of equipment they use before and after use.
We will be providing hand sanitiser for our members to use as they enter and exit the gym. To help us keep our members safe, we ask that you respect the social distancing rules, and regularly wash your hands.
I HAVE A FURTHER QUESTION, CAN SOMEONE HELP PLEASE?
Yes, no worries. Please email us at firstname.lastname@example.org