REOPENING FAQs

REOPEN FAQs

WHEN DO YOU REOPEN?

We’ll be reopening our doors at 6am on Monday 26th April 2021, subject to Government review and if the data allows.

ARE THERE ANY CHANGES TO THE OPENING HOURS ON REOPENING? 

No. We will be opening as below:

Mon-Thu: 6:00 – 22:00 Fri: 6:00 – 21:00 Sat & Sun: 8:00 – 18:00

HOW DO I ACCESS THE GYM SAFELY ?

We’ve improved the safety and hygiene around entering our gyms. You will be able to gain access in our spacious entrance areas using a new contactless QR code scanning system via the New Age Fitness App. All entrance and exit areas now have hand sanitising units next to them for you to use.

ARE YOU LIMITING THE CAPACITY OF THE GYM?

Yes. Maximum gym capacity control measures will be in place to comply with Government guidance. To support this all equipment will be spaced apart to ensure that social distancing measures are met within our gym at all times and we will be closely monitoring usage levels.

Should any additional measures be required to keep our members safe then we will put them in place without delay, although it is highly unlikely due to our clubs being very spacious, open spaces.

DO I NEED TO BOOK TO USE THE GYM?

No. You will be able to visit whenever you’d like. We will have control measures in place via our entry systems to comply with Government guidance to ensure that social distancing measures are met within the gym at all times. Should any additional measures be required to keep our members safe then we will put them in place without delay.

WILL I HAVE TO QUEUE TO GET IN ?

We expect queues to be very unlikely due to our large, spacious facilities on offer, but have put social distancing measures in place with floor markings at our entrance areas if you are required to wait for a very short period before getting in. You can further reduce the chance of queuing by planning your visit at a quieter time.

IS THE GYM SAFE ? 

Yes, we’re confident in our ability to minimise the risk of infection and keep our members safe. We’ll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit. We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this.

WILL CLASSES BE AVAILABLE?

We are currently awaiting further Government guidance.

We will continue to support everyone that enjoys classes and will be providing you with the following:

  • New Age Fitness LIVE – Coached Zoom classes for members – The best training sessions available from our highly experienced coaches. 
  • At Home Programs – Access to the New Age Fitness app with our at home programs.
  • New Age Fitness On-Demand – Access to over 200 On-Demand at home workout videos via our App

ARE THE CHANGING ROOMS, LOCKERS AND SHOWERS AVAILABLE TO USE ?

Changing rooms, lockers and shower facilities will be accessible with social distancing measures in place alongside a rigorous cleaning schedule to minimise risk. Disinfectant spray will be available for customer to use also.  We encourage members to come ‘gym ready’ where possible, to avoid using the changing facilities. There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary.

DO I NEED TO WEAR A FACE MASK?

Customers will be required to wear a face mask/covering in all areas of the gym including reception and changing rooms.

Following Government and leading industry guidance, face masks/coverings are not required when participating in exercise. Please continue to follow social distancing and sanitisation measures that are in place in these areas.

DO YOU HAVE ADEQUATE VENTILATION IN PLACE ?

The ventilation systems in place operate to the required government guidelines and CIBSE COVID-19 Ventilation guidance.

I’M NOT READY TO RETURN, CAN I FREEZE MY MEMBERSHIP?

All memberships will remain frozen until we re-open. If you’re not ready to come back when we reopen, we can extend your freeze period for free. This can be done by emailing us at enquiries@new-agefitness.co.uk

WHAT EXTRA MEASURES WILL BE PUT IN PLACE TO KEEP MEMBERS SAFE?

As always, the safety of our members and staff is our main priority. As such, we are going above and beyond to ensure the gym is clean and sanitised for your every use by increasing our cleaning schedules to include more regular sanitisation of the gym equipment, studio equipment, all doors, handles and surfaces and regular deep cleaning of our changing facilities.

Management will be checking each area every 30 minutes to ensure that cleaning standards remain as high as possible. We reserve the right to section off certain areas of the club during the day to facilitate deep cleaning Disinfection Procedures – We will be completing daily overnight cleans of each area using a specifically formulated germicide that is used to sanitise and deodorise all surfaces in spaces such as hospitals and clinics. Every piece of equipment used in Group Fitness classes will be thoroughly cleaned and disinfected between each class. Staff on the club floor will ensure used equipment is individually disinfected and we ask members to wipe down each piece of equipment they use before and after use. We will be providing hand sanitiser for our members to use as they enter and exit the gym. To help us keep our members safe, we ask that you respect the social distancing rules, and regularly wash your hands.

I HAVE A FURTHER QUESTION, CAN SOMEONE HELP PLEASE? 

Yes, no worries. Please email us at enquiries@new-agefitness.co.uk